Effective Date: 12/12/2025

Dragon Hub CRM ("Dragon Hub," "we," "our," or "us") respects your privacy and is committed to protecting it through this Privacy Policy. This Policy explains how we collect, use, disclose, and safeguard your information when you access or use our CRM platform, websites, services, and related tools (collectively, the "Services").

By using Dragon Hub CRM, you consent to the data practices described in this Privacy Policy.

1. Information We Collect

a. Personal Information

We may collect personal information that you voluntarily provide, including but not limited to:

Name

Business name

Email address

Phone number

Billing and payment information

Login credentials

b. Customer & Contact Data (Client-Provided Data)

When you use Dragon Hub CRM, you may upload or store information about your leads, customers, or contacts. This data is owned and controlled by you.

c. Automatically Collected Information

We may automatically collect certain information when you access the Services, including:

IP address

Browser type

Device information

Usage data and activity logs

Cookies and tracking technologies

2. How We Use Your Information

We use the collected information to:

Provide, operate, and maintain Dragon Hub CRM

Create and manage user accounts

Process billing and payments

Deliver emails, SMS, and automation services

Improve platform performance and functionality

Communicate service updates, notices, and support messages

Comply with legal obligations

3. Communications & Marketing Compliance

Dragon Hub CRM provides communication tools but does not control or initiate user communications.

You are solely responsible for:

Obtaining proper consent for email and SMS communications

Compliance with CAN-SPAM, TCPA, GDPR, CCPA, and other applicable laws

Dragon Hub CRM is not responsible for user-generated communications or compliance failures.

4. Cookies & Tracking Technologies

We use cookies and similar technologies to:

Enhance user experience

Analyze usage patterns

Maintain platform security

You may disable cookies through your browser settings, though some features may not function properly.

5. Data Sharing & Disclosure

We may share information only in the following circumstances:

With service providers and vendors necessary to operate the platform

With third-party integrations chosen by you

To comply with legal obligations or law enforcement requests

To protect the rights, property, or safety of Dragon Hub CRM or others

We do not sell your personal data.

6. Third-Party Services

Dragon Hub CRM integrates with third-party services (e.g., email providers, SMS carriers, payment processors). We are not responsible for the privacy practices of third parties.

Your use of third-party services is governed by their respective privacy policies.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your data. However, no system can be guaranteed 100% secure, and we cannot guarantee absolute security.

8. Data Retention

We retain personal and customer data only as long as necessary to provide Services, comply with legal obligations, or resolve disputes. Upon account termination, data may be deleted in accordance with our data retention policies.

9. Your Privacy Rights

Depending on your location, you may have rights under applicable laws, including:

Accessing your personal data

Requesting correction or deletion

Restricting or objecting to processing

Data portability

Requests may be submitted to the contact information below.

10. Children’s Privacy

Dragon Hub CRM is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

11. International Data Transfers

If you access Dragon Hub CRM from outside the United States, your data may be transferred to and processed in the United States or other jurisdictions.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted with a revised effective date. Continued use of the Services constitutes acceptance of the updated Policy.

13. Contact Information

If you have questions about this Privacy Policy or data practices, contact:

Dragon Hub CRM
Email: [email protected]
Website: www.dragonhub.co

By using Dragon Hub CRM, you acknowledge that you have read and understood this Privacy Policy.